1. Care & material

Can I use the earrings in the shower?
The short answer is: no, you should not. Our earrings are made with air dried clay and stainless steel. The way you manage them over time will affect their appearence. Although they are varnished, for a longer product life, you should avoid water and keep them in a dry and clean place. 

What sizes and types do you have?
Each design can be purchased with hooks or studs - both stainless steel.
The existing sizes are:

> 1,5 cm (studs)
> 2,0 cm (hooks or studs)
> 2,5 cm (hooks)

For specific sizes, please use the Contact Page.

What boxes do you use?
We try our best when it comes to sustainability and environment. Our boxes are biodegradable, plastic free and made from paper pulp that’s sourced from responsibly managed forests. Reuse them, the planet will thank you!

2. Shipping & handling

How are my items shipped?
Orders usually take 3-4 business days plus shipping. We ship via CTT (with a tracking number) and you'll be notified about your order progress. For detailed info, check the Shipping page.

How can I add my tax number to the invoice?
If you need your tax number (i.e., NIF in Portugal) to appear in the invoice, please use the "Notes or instructions" box at the checkout. We will send it via email as soon as possible.

3. Returns & others

Do you accept returns? 
We refund items if they don’t fit or were damaged, but unfortunately we are not able to offer free returns and shipping costs are not refundable. If you wish to have your item refunded, send us an email to hello@ojeluza.pt.

  1. The item(s) can be returned within 14 days from receipt of the order.

  2. For the item(s) to be eligible for return, it must be unworn and in perfect condition. 

  3. The returns must be previously authorized by Guilherme Afonso Nunes. Please send an e-mail before shipping your returned items.

  4. Return shipping costs are the customer’s responsibility.

  5. The item(s) must be shipped to:
    Guilherme Afonso Nunes
    Avenida Boa Esperança, nº8, 6D
    1990-044 Lisboa

  6. The refund will be made within 15 days upon reception of the return and if all the conditions mentioned in the return procedure are met.

  7. Refunds will be issued to the original method of payment. Where this is not possible, we will issue a credit note to use online.

What’s your privacy policy and security?
Your privacy matters to us. Our shop has SSL (Secure Sockets Layer), which adds a layer of security when you enter your information at the checkout. Payments are processed by Stripe, which has AES encryption level of security on all transactions.